Customer Support

Supervision SMSF is here to help. We are serious about customer support and customer satisfaction.

Supervision SMSF is available to answer your questions on the phone or via email.

Telephone Support

Our telephone support is open between 10:00 am and 5:00 pm (your time) Monday to Friday’s regardless of where you are calling from in Australia. Our telephone support will be closed on Public Holidays. We will advertise any other times when it is not available. Number to call is: 1300 693 863 or 08 9367 9655.

Via Email

Outside of these times or if it’s just the way you like to communicate, email is an effective tool. You can request a call back or we may be able to reply with a response that answers your questions. If we are unable to answer a question that you have, we will give you a timeframe in which we will work to resolving your enquiry.

mail@supervision.com.au

Personal Support

Supervision has created service standards to help you with your customer support needs. Once your SMSF is established or transferred to Supervision, you will be assigned a dedicated customer support person, who is familiar with your SMSF and the transactions that you complete. You have direct access to them for any requests and they will be in contact with you for anything that they need to complete your SMSF duties.

Third Party Suppliers

From time to time, it may be better to speak directly to the supplier you may be having an issue with. If this is the case, we will direct you to the right number or we will request that the provider calls to assist you.

If you are not satisfied

All of our team are trained to provide outstanding service and support. If at any time you are not completely satisfied, you can raise your concern and this matter will be dealt with under the terms of our Client Services Charter.

Our Contact Details

Physical Address:
Level 2, 76 Mill Point Road
South Perth WA 6151

Postal Address:
PO Box 879
South Perth WA 6951

Phone: 08 9367 9655 or 1300 693 863
Web: www.supervision.com.au
Email: mail@supervision.com.au

Talk with an SMSF Expert

Supervision are here to help, so if you need our help to get started or you need ongoing support – Call today 1800 693 863.

Enquiries

The team at Supervision have always been very approachable and willing to listen to any concerns we may have, and would recommend them to anyone who was thinking of taking a more active interest in their superannuation with the knowledge that help is only a phone call away.
David
We are really pleased we transferred our SMSF to Supervision. Initially it took time for us to adjust to the change but Supervision assisted us all the way and we can't thank you enough. Your fees are extremely reasonable and we would recommend your services to anyone.
Bill
“Having positive conversations with clients is important, so when my clients thank me for recommending Supervision SMSF, it helps me to start the conversation on the right footing.”
Brad
“Supervision SMSF make my previous accountants service look like a horse and cart. I now feel like I’m in the fast lane.”
Dennis
“Every time I talk with Supervision I feel like I get a better understanding of how everything works which enriches my thoughts on Superannuation and makes me more confident.”
Ann
“There is always something happening at Supervision, whether it’s new offerings, portals, electronic signing, they continue to change our perception of what an SMSF accountant can do.”
Wayne
“I have been using Supervision for a long time and their service has been consistently great.”
Jane
"I have found Supervision to be a very professional organisation, they are easy and prompt to deal with and maintain a high standard."
Steve

Disclaimer
All information provided on this website does not take into account any of your investment objectives, financial situation or particular needs and should not be in any way considered as financial advice. SUPERVISION does not provide financial product advice or recommend any financial products or whether you should establish an SMSF. This applies equally to those financial products which are established for any entity or when you become a client of SUPERVISION. We also recommend that you seek professional advice from a financial adviser before making any decision to establish an SMSF or purchase any financial product referred to on this website. Please refer to Important Documents. While the sources for the material are considered reliable, responsibility is not accepted for any inaccuracies, errors or omission.
Supervision SMSF Solutions (ACN 134 666 596) AFSL 435751

Customer Support

Supervision SMSF is here to help. We are serious about customer support and customer satisfaction.

Telephone Support

Via Email

Personal Support

Third Party Suppliers

If you are not satisfied

Our Contact Details

Talk with an SMSF Expert

David

Bill

Brad

Dennis

Ann

Wayne

Jane

Steve